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    • FAQ - Frequently Asked Questions

    What is the shipping time for your products?
    We take 2-4 days to process your order and then 2-3 weeks to deliver.

    Do you ship worldwide?
    Yes, absolutely. We ship worldwide.

    Do you provide tracking information?
    Yes, please wait 3 days after your order and ask us via email at

    I am missing some items from my order, what happens?
    Our products are shipped separately according to your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

    I received a damaged item. What can I do about it?
    We are sorry to hear that. Simply send us a picture of the damaged item in question by email to office@mindthegaplabel.com. We remind you it is the responsibility of the receiver to decline delivery when the pakage is damaged. 

    Where are you located?
    We are located in Ville en Pays

    I still haven't received my order. What is taking so long?
    We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about it, please contact us at the following email address

    Do you have a refund policy?
    We do our best to resolve any issues our customers may have with their online items. If you would still like to receive a refund on your order, we follow the . For more information, please read more about our refund policy refund policy link

    For more information, please visit our FAQs or feel free to send us a message.

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    CONTACT INFORMATION

    office@mindthegaplabel.com

    MTG, 27 quai de Lorraine, 11100 Narbonne, FRANCE


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    Shipping and Returns

    At Mind The Gap Label (MTG), we want to ensure that your shopping experience is as seamless as possible. We offer clear and straightforward shipping and return policies to guarantee your satisfaction with every purchase.

    SECTION 1 - DELIVERY TIME

    The delivery time for your order will depend on your location and the size/type of the products ordered:

    • France : 2 to 6 working days
    • EU: 3 to 10 working days
    • Worldwide: 8 to 16 working days
    • Customs Orders: Usually about 4 weeks after the payment clearence.

    * Delivery time may vary and depends on the ordered product size & product type.

    SECTION 2 - SHIPPING COSTS

    The shipping costs are calculated for each artworkbased on the largest product in your shopping cart. Please refer to the shipping cost matrix for full details:

    View Shipping Cost Matrix

    * Customs costs are not covered. Customs costs may be incurred when importing orders from outside the EU, such as deliveries to Switzerland, UK, USA, Canada, UAE.

    SECTION 3 - SECURE SHIPPING

    We ensure safe and fast shipping, including shipment tracking with our trusted shipping partners:

    Once your parcel has been dispatched, we will send you the tracking number by email, allowing you to track the delivery in real-time.

    SECTION 4 - RETURNS

    If you wish to return a product, please follow these steps:

    • Return shipping: You are responsible for the return shipping costs unless otherwise agreed with us.
    • Product condition: The product must be returned unused, in its original condition, and with all packaging intact.

    Once the return has been processed and received by us, you will be refunded the purchase amount (excluding shipping costs). Refunds will be made using the same payment method you used for the original purchase. Read the Refund Policy for more information. 

    SECTION 5 - EXCEPTIONS TO THE RETURN POLICY

    There are certain exceptions where the right of return does not apply:

    • Custom-made products: Personalized or custom-made items made according to your specifications.

    SECTION 6 - HOW TO INITIATE A RETURN

    To initiate a return, please contact us at office@mindthegaplabel.com with the following details:

    • Your order number
    • The product(s) you wish to return
    • The reason for return (if applicable)

    SECTION 7 - CONTACT INFORMATION

    If you have any questions or need assistance with your return, please contact us:

    Thanks for contacting us. We'll get back to you as soon as possible.

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