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    CONTACT INFORMATION

    office@mindthegaplabel.com

    MTG, 27 quai de Lorraine, 11100 Narbonne, FRANCE


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    At Mind The Gap Label (MTG), we want to ensure that your shopping experience is as seamless as possible. We offer clear and straightforward shipping and return policies to guarantee your satisfaction with every purchase.

    SECTION 1 – DELIVERY TIME

    Orders are prepared and dispatched within:

    • 1 to 3 working days for artworks in stock
    • 2 to 4 weeks for made-to-order or custom artworks

    Once dispatched, estimated delivery times depend on your location:

    Delivery Zone Countries Estimated Delivery Time
    Zone 1
    France    		 France (Métropolitaine) 2 to 4 days
    Zone 2
    Europe 1    		 Germany, Gibraltar, Vatican City, Ireland, Italy, Liechtenstein, Monaco, Netherlands, Portugal, San Marino, Spain, Switzerland, United Kingdom, Andorra, Austria, Belgium 3 to 5 days
    Zone 3
    Europe 2    		 Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Georgia, Greece, Guernsey, Hungary, Iceland, Kosovo, Latvia, Lithuania, Luxembourg, Malta, Moldova, Montenegro, Norway, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, Sweden, Türkiye, Albania, Bosnia & Herzegovina, Bulgaria 4 to 6 days
    Zone 4
    Middle East    		 Israel, Lebanon, Qatar, Saudi Arabia, United Arab Emirates 5 to 8 days
    Zone 5
    North America    		 United States, Canada, Mexico 4 to 7 days
    Zone 6
    Asia & Oceania    		 India, Japan, Macao SAR, Malaysia, Maldives, New Zealand, Pakistan, Philippines, Singapore, South Korea, Taiwan, Thailand, Australia, China, Hong Kong SAR 4 to 8 days

    * Delivery times may vary depending on the destination, artwork size, and product type.

    SECTION 2 – SHIPPING COSTS

    The shipping costs are calculated for each artwork based on the largest product in your cart. For full details, please refer to our shipping cost matrix:

    View Shipping Cost Matrix

    * Customs costs are not covered. Additional charges may apply for deliveries outside the EU (e.g., Switzerland, UK, USA, Canada, UAE).

    SECTION 3 – SECURE SHIPPING

    We ensure safe and fast shipping, including shipment tracking with our trusted partners.

    As soon as your parcel is dispatched, a tracking number will be sent to you by email so you can follow your order in real time.

    SECTION 4 – RETURNS

    If you wish to return a product, please follow these steps:

    • Return shipping: You are responsible for the return shipping costs unless agreed otherwise.
    • Product condition: The product must be returned unused, in its original condition, and with all original packaging.

    Once your return is received and processed, we will issue a refund (excluding shipping costs) using the original payment method. See our Refund Policy for more information.

    SECTION 5 – EXCEPTIONS TO THE RETURN POLICY

    Some exceptions apply where the right to return does not apply:

    • Custom-made products: Personalized or made-to-order items made according to your specifications.

    SECTION 6 – HOW TO INITIATE A RETURN

    To start a return, please email us at office@mindthegaplabel.com with the following details:

    • Your order number
    • The product(s) you wish to return
    • The reason for return (if applicable)

    SECTION 7 – CONTACT INFORMATION

    If you have any questions or need help with your return, feel free to contact us:



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